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REDIS.4U End-User License Agreement

v2.0 · effective 6/8/2026

REDIS.4U End-User License Agreement (EULA)

Effective date: 2026-06-08 Version: 2.0

This End-User License Agreement (this "Agreement") is a contract between REDIS.4U LLC, a North Carolina limited liability company and a wholly- owned subsidiary of Jarbiz Inc. (a North Carolina C-Corporation, NC SOSID 2679093), doing business as REDIS.4U ("Company", "we", "us"), and the business entity subscribing to the REDIS.4U service (the "Tenant"). This Agreement is between business entities; individual employees and contractors of the Tenant ("Users") access REDIS.4U on behalf of the Tenant.

By clicking "I agree," signing the credit application, or using REDIS.4U, the Tenant accepts this Agreement.

1. The service

REDIS.4U is a software-as-a-service operating system for wholesale distribution. It includes — without limitation — order capture, route delivery, accounts receivable, inventory, customer management (CReMA), competitive intelligence (FID), document automation (Hunter & InvoiceIQ bridge when enabled), QuickBooks Online sync, and reporting.

We may add, change, or remove features over time. We will give reasonable advance notice for changes that materially reduce functionality the Tenant relies on.

2. Multi-tenant architecture

REDIS.4U is a multi-tenant platform. Each Tenant's data is logically isolated at the database, storage, and application layers. The Company never commingles one Tenant's data with another Tenant's data.

  • No Tenant can access any other Tenant's data. Database queries are scoped to the requesting Tenant's identifier; application routes enforce the same scoping on top of database isolation.
  • Platform administrators may access Tenant data only as necessary to provide support, investigate incidents, or comply with law. Such access is logged in the audit trail.
  • Attempting to circumvent tenant isolation — through query manipulation, credential reuse, or any other means — is grounds for immediate termination of this Agreement.

3. License grant

Subject to this Agreement, we grant the Tenant a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use REDIS.4U during the subscription term, solely for the Tenant's internal business operations.

3.1 Authorized Users

Only the Tenant's employees, contractors, and authorized agents (collectively, "Users") may access REDIS.4U. The Tenant is responsible for each User's compliance with this Agreement. Sharing User credentials between individuals is prohibited.

4. QuickBooks Online integration

The QuickBooks Online ("QBO") integration is governed by the following terms. These terms reflect REDIS.4U's commitments to Intuit as a member of the Intuit Developer Program.

  • The Tenant authorizes REDIS.4U to connect to the Tenant's QBO company via OAuth 2.0 and to read and write the specified data types (customers, vendors, items, invoices, payments, bills, credit memos, and accounts) on the Tenant's behalf, on a schedule authorized by the Tenant.
  • Users can revoke OAuth access at any time from within REDIS.4U (Settings → QuickBooks sync → Disconnect) or from the user's own QBO account settings (Apps → My Apps → Disconnect).
  • REDIS.4U will not use QBO data for any purpose other than providing the REDIS.4U service to the Tenant.
  • REDIS.4U will not sell QBO data, or share it with any third party, without the Tenant's explicit consent.
  • All QuickBooks data will be deleted within 30 days of account termination. This includes synced customer, vendor, item, and invoice records held in REDIS.4U's database, as well as backup copies in cold storage.
  • The Tenant is responsible for the accuracy of the underlying QBO configuration (chart of accounts, tax rates, item types).
  • Intuit and QuickBooks are registered trademarks of Intuit Inc. REDIS.4U is a Member of the Intuit Developer Program and uses the Intuit name and logo solely to depict interoperation under license.

5. Data ownership

  • The Tenant owns and retains all rights to its data at all times. We do not assert any ownership claim over the Tenant's data.
  • The Tenant grants REDIS.4U a limited, worldwide license to host, process, transmit, and display the Tenant's data solely to provide the service under this Agreement.
  • Upon termination of this Agreement, the Tenant has 30 days to export its data; thereafter the data is permanently deleted from active systems within 30 days and from cold backup within an additional 30 days. See §7.5.

6. DVB Intelligence — anonymized, aggregated insights

REDIS.4U operates a vendor-pricing intelligence layer ("DVB Net Aware") that produces aggregate market-rate signals from observations contributed by participating Tenants.

  • Aggregated, anonymized usage data may be used to improve platform intelligence and provide aggregate signals to other participating Tenants.
  • No Tenant-identifiable data is ever surfaced to another Tenant. Aggregate signals never include Tenant identity, customer identity, customer-specific pricing, or any other identifier that could be reverse-engineered to a specific Tenant.
  • Raw Tenant data is never used to train AI models and is never shared externally.
  • Tenants may opt out of DVB contribution at any time from Settings → Tenant → DVB Net Aware. Opt-out is forward-looking; observations already aggregated before opt-out remain in the aggregate.

7. Subscription, billing, and termination

7.1 Subscription term

Subscriptions are billed on a per-Tenant and/or per-seat basis as specified in the Tenant's order form. Subscriptions auto-renew at the end of each term (monthly or annual) unless cancelled before the renewal date.

7.2 Fees

Fees are exclusive of taxes; the Tenant is responsible for applicable sales, use, VAT, or similar taxes. Fees are non-refundable except where required by law.

7.3 Suspension

We may suspend a Tenant for non-payment, material breach of this Agreement, or activity that poses a risk to REDIS.4U or other Tenants. We will give reasonable notice when feasible.

7.4 Termination

The Tenant may cancel renewal at any time through account settings or by written notice to legal@redis4u.com.

We may terminate this Agreement for material breach not cured within 30 days of written notice, or immediately for activity that violates applicable law, infringes intellectual property, or compromises the security or integrity of the service.

7.5 Data on termination

Upon termination:

  • The Tenant retains 30 days of read-only access to export account data via the REDIS.4U export tools.
  • After the 30-day export window, active data is permanently deleted from REDIS.4U's primary database within 30 days.
  • Cold backup copies are retained for an additional 30 days before permanent destruction.
  • The Tenant's audit log entries are retained for 7 years to support tax, accounting, and regulatory inquiries — these are records of system events, not personal data.

8. AI-assisted features

REDIS.4U includes AI-assisted features. The Tenant acknowledges and agrees:

  • AI outputs are advisory only. Pricing recommendations, sales intelligence, AR scoring, demand forecasts, and similar AI outputs are produced from statistical models and large language models. They may be incorrect, incomplete, or misleading.
  • No professional advice. AR Counsel, Legal AI, and similar features provide informational drafts and creditor's-attorney perspective context. They do not constitute legal, financial, tax, or accounting advice. The Tenant must rely on its own qualified professional advisors for actual decisions.
  • Tenant is solely responsible for any decision made based on AI outputs.
  • Manager countersign for legal / financial actions. AI-drafted demand letters and repayment agreements require explicit Manager countersign before REDIS.4U will send them externally. The Tenant must maintain this countersign control and may not configure its workflow to bypass it.
  • No autonomous external action. AI features may inform, surface, draft, and recommend, but REDIS.4U does not autonomously execute external transactions on the Tenant's behalf.

9. Acceptable use

The Tenant may not, and may not allow any User or third party to:

  • Use REDIS.4U for any illegal activity or in violation of applicable law.
  • Reverse engineer, decompile, or disassemble REDIS.4U, except to the extent allowed by applicable law that may not be excluded by agreement.
  • Scrape, harvest, or extract data from REDIS.4U other than the Tenant's own data via the documented export tools.
  • Attempt to access another Tenant's data through any means.
  • Use REDIS.4U in any manner that violates the QuickBooks Online Terms of Service or the Intuit Developer Terms.
  • Resell, sublicense, or otherwise commercialize access to REDIS.4U.
  • Use any signal, score, or aggregate insight obtained from REDIS.4U (including DVB Net Aware) to build a competing product.
  • Send spam, harass, defraud, or otherwise misuse the service.
  • Interfere with REDIS.4U's infrastructure, attempt unauthorized access, or circumvent security controls. Authorized security research is welcome — see §14.

10. Limitation of liability

EXCEPT FOR (i) BREACHES OF §9 (ACCEPTABLE USE), (ii) A PARTY'S INDEMNIFICATION OBLIGATIONS UNDER §11, OR (iii) LIABILITY THAT CANNOT BE EXCLUDED BY LAW:

  • NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, or for lost profits, revenue, or data.
  • EACH PARTY'S TOTAL CUMULATIVE LIABILITY under this Agreement will not exceed the fees paid by the Tenant to REDIS.4U in the 12 months preceding the event giving rise to liability.
  • REDIS.4U HAS NO LIABILITY for outages or failures of third-party services on which REDIS.4U depends, including but not limited to Vercel (hosting), Supabase (database), QuickBooks Online, and any AI provider. The Tenant's exclusive remedy for such outages is the service-credit framework in our Service Availability commitment (when applicable to the Tenant's plan).

11. Indemnification

11.1 By REDIS.4U

We will defend the Tenant against any third-party claim alleging that REDIS.4U (as provided by us, used as authorized, and unmodified) infringes a U.S. patent, copyright, or trademark, and pay damages finally awarded or amounts agreed in settlement.

11.2 By Tenant

The Tenant will defend and indemnify REDIS.4U against any third-party claim arising from:

  • The Tenant's data, content, or use of the service.
  • The Tenant's violation of this Agreement or applicable law.
  • Actions taken by the Tenant on AI-generated outputs.
  • The Tenant's authorization of external sends (e.g., demand letters, emails, payments).
  • The Tenant's own breach of its agreements with its customers, vendors, or employees that REDIS.4U is merely the conduit for.

11.3 Process

The indemnified party must give prompt written notice, hand control of the defense to the indemnifying party (with the right to participate at its own expense), and reasonably cooperate.

12. Confidentiality

Each party will protect the other's non-public business information with the same care it uses for its own confidential information, but in no case less than reasonable care. Confidentiality obligations survive termination for three years (indefinitely for trade secrets).

13. Service availability

We target service availability of 99.95% calendar uptime on a monthly basis, excluding scheduled maintenance and force majeure. We do not guarantee uninterrupted access.

If we materially fail to meet this target due to our acts or omissions, the Tenant's exclusive remedy is a service credit equal to the pro-rata portion of the monthly fee for the period affected, applied against the next invoice. Service credits do not apply for downtime caused by third-party providers (§10).

14. Security research

Authorized security research is welcome. Researchers acting in good faith — testing only their own Tenant's data, not exfiltrating other Tenants' data, not running denial-of-service tests, and providing us reasonable opportunity to remediate before disclosure — will not be pursued under this Agreement or under applicable computer-misuse laws. Contact security@redis4u.com.

15. Warranties and disclaimers

EXCEPT AS EXPRESSLY STATED, REDIS.4U IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AGAINST EVERY THREAT.

WE EXPLICITLY DISCLAIM ANY WARRANTY THAT AI-GENERATED OUTPUTS ARE ACCURATE, COMPLETE, FIT FOR PURPOSE, OR LEGALLY SUFFICIENT.

16. Governing law and disputes

This Agreement is governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles.

Any dispute arising out of this Agreement will be resolved exclusively in the state courts located in Alamance County, North Carolina, or the United States District Court for the Middle District of North Carolina, and the parties consent to that jurisdiction.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Class-action waiver. To the extent permitted by applicable law, the Tenant and REDIS.4U each agree to bring any dispute arising out of or relating to this Agreement only on an individual basis, and not as a plaintiff or class member in any purported class, collective, or representative action or proceeding.

17. Miscellaneous

  • Independent contractors. The parties are independent contractors. Nothing in this Agreement creates an agency, partnership, employment, or joint venture relationship.
  • Assignment. Neither party may assign this Agreement without the other's prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets. We may assign this Agreement to an affiliate (including our parent Jarbiz Inc.) without consent.
  • Notice. Notices to REDIS.4U: legal@redis4u.com. Notices to the Tenant: the email on the Tenant's account.
  • Modifications. We may update this Agreement from time to time. Material changes will be notified through the platform with reasonable advance notice. Continued use after the effective date constitutes acceptance.
  • Force majeure. Neither party is liable for delays caused by events outside its reasonable control.
  • Severability. If any provision is unenforceable, the rest remains in effect.
  • Entire agreement. This Agreement, together with the Privacy Policy and any executed order form, is the entire agreement between the parties on its subject.

18. Standalone products

REDIS.4U operates two related products that may be subscribed to separately, each governed by its own terms:

  • InvoiceIQ — operated by INVOICEIQ LLC, a sister subsidiary under Jarbiz Inc. Separate EULA at https://invoiceiq.com/legal/eula.
  • DVB — vendor-pricing brain, currently bundled with REDIS.4U; standalone subscription may be offered in the future.

19. Contact

Intuit and QuickBooks are registered trademarks of Intuit Inc. Used with permission.